How to Get a Refund for a Wrong Transaction on PhonePe

Have you ever transferred money by mistake—maybe to the wrong UPI ID or an incorrect phone number? Or perhaps your payment is stuck in “pending” status, leaving you worried and unsure of what to do next? You’re not alone!

These mistakes happen more often than you’d think. A simple typo or an accidental click can send your hard-earned money to someone you didn’t intend. But don’t worry—there are ways to fix it.

In this blog, we’ll walk you through the steps to reverse a wrong transaction or retrieve your stuck payment. Follow along, and you’ll know exactly what to do if this ever happens to you!

What to do for Phonepe Wrong Transaction Refund?

If you’ve accidentally sent money to the wrong account, don’t panic—there are steps you can take to get it back.

Start by contacting your bank immediately and requesting a chargeback for the incorrect transaction. Be sure to provide the Unique Transaction Reference (UTR) number to help track the payment.

If the recipient’s account is with the same bank, your bank can directly reach out to them and request a reversal on your behalf. However, if the recipient’s account is with a different bank, your bank can only act as a mediator. In this case, they may provide you with the branch details, and you’ll need to visit the bank and speak to the manager for further assistance.

Keep in mind that the money can only be refunded if the recipient agrees. If they approve the reversal, the amount should be credited back to your account within seven days.

But what if the recipient refuses to respond or the bank is unable to retrieve the funds? In such cases, you can escalate the issue by filing a complaint with the NPCI (National Payments Corporation of India) for further action.

How to Raise a Complaint on NPCI Portal for Wrong Transaction Refund

Step 1: Visit the NPCI Website

• Open your web browser and go to the NPCI website.

• Look for the UPI Complaint section under Consumer Tab and click on it.

Step 2: File a Complaint

• Scroll down to find the Complaint option.

• Select the Transaction category.

• A form will appear on your screen.

Step 3: Fill in the Transaction Details

• Click on the Nature of Transaction option and choose Person to Person transfer.

• In the next section, select Incorrectly Transferred to Another Account as the issue.

• If needed, write additional details in the Comment section.

• Enter your Transaction ID (this ID is generated when you make a UPI transaction).

• Choose your bank from the given list.

Step 4: Enter Additional Details

• Provide your UPI ID (the one used for the transaction).

• Mention the amount that was mistakenly transferred.

• Select the transaction date from the calendar.

• Enter your email ID and registered mobile number (the one linked to your bank account).

Step 5: Submit the Complaint

• Once you have filled in all details, submit the form.

• Your complaint will be sent to NPCI for processing.

Step 6: Wait for the Resolution

• NPCI will review your complaint and process your refund within 24 to 72 hours.

• If your complaint is valid, the money will be credited back to your account.

Final Words

After following the above processes, if the complaint remains unresolved, post 30 days you can approach the Banking Ombudsman and escalate the issue.

Always file the complaint as soon as possible to increase the chances of getting your money back. Keep a record of your Transaction ID and Complaint Reference Number for future tracking.

References

1. Phonepe
2. NPCI